Ways to Deal with Interpersonal Conflicts at Work

In a working environment, where people are included, the possibility of conflicts is always there. It is not a surprise that many people quit their jobs because of interpersonal conflicts. Misunderstanding or difference in personalities and opinions leads to conflicts easily. The question then arises how do we deal with conflicts at work?

Below are few steps to deal with conflict at work:

Dealing with it

Many people choose the strategy to keep the conflicts unresolved. Either they quit their jobs or decide never to talk to them. It is not a good strategy. If the conflict remains undealt, then it results in feelings of anger, guilt or resentment. Hence, the first step should always be to deal with the conflict at hand.

Think it through

It is always good to be prepared. Before facing the person, it is a good advice to think it through. Make notes or cue cards if necessary to stay on the topic. If necessary, then take advice from a friend or a family member. But, remember there will always be a difference in opinions. Hence, you need to think it through first.

Having a Conversation

Many people prefer to confront through phones, messages or emails. But, it is always a better option to have a face to face conversation. Talking face to face helps you understand each other’s viewpoints. A human interaction is better than a mediated conversation through technology. Also, in a face to face conversation, one can make use of gestures like handshakes or a smile. But, always select a place which is neutral so that no one gets the advantage.

Mediators

In cases of a situation where other methods have failed, it is always to seek help from a mediator. A person who is neutral and is willing to help with the situation. Also, a person who is mediating can look at the situation from both the side. They can help in providing a solution by looking at it objectively.

Apologize

It is important to know your fault in the conflict. If you think that there is a part played by your mistake then acknowledge and apologize. Sometimes, the best solution is just to agree on something common and moving on. A simple apology goes a long way even if it is not your fault entirely.

Choosing your Battles

It is important to know which conflict to address. You need to know which fight is useful and which is not. If you start complaining about every small thing then no one will listen to you. Hence, you should only focus on the major issues and conflicts.

Avoiding Troublemakers

Lastly, it is important to stay away from troublemakers. Some people try to bring everything down with them. Don’t react to everything which you have heard. It is always good to cross check the credibility of the source.

Conflicts are difficult to avoid. But, avoiding them completely is not always the best option. It can be handled in a professional and calm manner. Thus, helping you build stronger relations in the workplace.